I am setting up a team of 10 administrators. I have two that believe they have far more work then the others, although these two that complain spend the majority of their day either looking on the internet or making personal calls, how do I get them to stop looking at others and focus on how they are improperly spending their time throughout the day, I have already told them this before and it is not working, they are always talking among themselves and causing unnecessary conflicts with the other team members.
The Team Doc Says…
With a team this small, you don’t have room for trouble makers — no team does. But the reality of work life is that if you are working with people, conflicts will arise.
One of the best things you can do for your team is to set up clear roles and responsibilities, accountability and goals for each team member that accomplishes the team mission. Then hold each team member accountable to the established team standard.
Don’t do this in a vacuum. Set aside some team building time to work through each of these areas as a team. That way each team member will get an appreciation for what the others do.
It would also be a good idea to document your work processes so each team member understands how they fit in the whole picture and how they impact each other.
Last, nip the troublemakers in the bud by using team feedback and a conflict resolution process.
Try this out and let me know how it works for you. Other advice? Please leave a comment.
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defining and setting team goals.
- ensure everyone fully understands goals, objectives and puposes.
set short and long term targets