Do you have a method or procedure used regularly by your team which is causing a problem? Have you created a ‘work around’ lately to fix a symptom rather than dealing with the problem? If so, your probably wasting a lot of precious energy which could be better spent elsewhere!
Consider the effects of poorly defined, confusing or otherwise problematic methods and procedures. What problems are they causing in your team? Any of these sound familiar?
- Employees don’t follow procedures
- Errors in customer orders are created
- Communication is poor
- The same errors occur over and over
Dedicating a few hours to reviewing methods and procedures that are considered problematic, determining the root cause of the problem, identifying and implementing the solution will help make your team higher performing.
About Denise O'Berry
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