“How can I help you?” may be one of the most powerful combinations of words in the English language, yet today we find them so overused that they have lost some of their impact. That is a shame because the willingness to serve others lies at the very heart of leadership. I belong to a network of consultants that asks its membership to ask what each can do for the other. Fraternal organizations make use of the same principle. To an outsider the practice may seem trite, but if you are on the receiving end of the question, it may be something that can lead to a professional introduction, a new insight into a vexing problem or a door opened to a new line of business. Managers can leverage this mantra, too.
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About Denise O'Berry
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