Feedback is such an important communication tool. Openness, honesty, candor, trust — all of these are hallmarks of high performance teams and organizations.
Good feedback skills are essential to any relationship. So how do you give someone effective feedback? First, ensure your intention is to be helpful and supportive, rather than to “slam.” Check to make sure the person wants and is ready to accept feedback, if you haven’t been asked to provide it. Before providing your feedback, ask the person for their assessment of the situation.
But, how do you say it? What words do you use that will ensure the message is delivered properly? Be specific. Describe the actual behavior you observed, not personality traits. Avoid generalities, vague statements, and inferences. Use “I” statements: I saw…, I heard…, I felt… Describe the impact of the behavior on you: “I felt…when you…” Be sincere with your comments. Don’t say that something was good when you don’t really believe it.
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Feedback: A Priceless Communication Tool
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