We have an employee who is a pretty good worker and has great ideas, but is constantly complaining (about everthing: customers, work, other employees, management). They have also had clashes with fellow employees and the negativity is rubbing off. What is a good way of dealing with a negative employee?
The Team Doc Says…
Your message implies that no action has been taken yet, so I’m responding from that perspective.
First, sit down and talk to this person and provide some feedback about their negative talk. To give feedback properly, take a look at my article “Feedback: A Priceless Communication Tool.”
During that discussion, decide on a course of action with a deadline for follow up and some check points in between.
Also keep in mind that negative talk in a company can reveal gaps in procedures or process so don’t totally discount the talk. You can read Team Whiner or Winner for some quick help.
Best regards,
Denise O’Berry
aka ‘Team Doc’
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