December 13, 2008
I coach high school baseball. Many of this year’s seniors have played together for 7-8 years and are more like brothers. That being the case, many are reluctant to attempt a leadership role and most won’t allow any of the others to take on that role because they don’t want to feel subservient. When challenged, [...]
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December 13, 2008
I have just accepted a Director’s role in a Contact Center within the Telecommunication industry. I am very excited but at the same time, a little nervous of what to expect as far as welcoming from the current Operations Managers and Supervisors. I would like a few tips on how to break the ice on [...]
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