I am doing an on line management course and the current topic is conflict. I have been given a scenario where there is a company that has historic dislike between marketing and finance teams. The question posed is what you could do to identify the historical conflict/tension amongst the teams? What steps you would take to successfully resolve the tensions/conflicts between the teams and a brief explanation as to the rationale for each step. How would you evaluate the outcomes? I would appreciate some tips as to how to go about this.

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