We implemented a new process over a year ago that a long-time colleague continues to resist. Despite continued efforts made over the months to work with this team member and ensure they understand, they continue to do old process, hampering productivity and reducing compliance. Team lead is aware but does not seem to be having any effect. As a colleague, I have no authority for offering incentives or discipline. Based on experience, anything coming directly from me is seen as a challenge and results in hostility and increased conflict. This team member’s work plays an important part in others’ work flows and therefore hampers our team’s overall success. Any suggestions would be welcome.
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