My team does a Peer Assessment Process each quarter where every team member rates all the other team members on ten different items. When I received my assessment results, I was shocked. I thought I was doing so well as part of the team, but my assessment says otherwise.
The Team Doc Says…
First of all accept the feedback as an opportunity for growth, not as something you’ve done wrong. It sounds like there may be a couple more opportunities here too.
Written feedback should never be a surprise. It sounds like your team could use some heavy-duty practice in this area. One way to start would be to have some type of quick morning meeting every day or at least a couple times a week.
In these sessions, each person should provide feedback to team members using the feedback model. The format should be ‘what and why’ for what someone did well and why the person providing the feedback thought it went well or ‘what, what and why’ for what someone did, what they could have done better and why.
Take a look this article for some good feedback guidelines.
Your team will stay in a state of chaos until the members face the fact that feedback is an integral part of working together effectively. That means giving the feedback face-to-face, not hiding behind a piece of paper.
About Denise O'Berry
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