Convert a whiner on your team into a winner.
Listening to the complaints of a pessimist on your team may help you find gaps in a new process or procedure.
Ask that person what they recommend, what actions they would take, and how it could it work better. Put them to work on the solution.



[...] have more ownership in the outcome if you go that direction. Hop on over to my blog post Team Whiner or Winner? It’s a quick read and may give you some ideas on how to deal with this i [...]