Where to Find Training Resources on Conflict Management

I am looking for some training resources or activities involving conflict management. I have two ladies that have conflict on a regular basis and would like to see improvement. Any tips or ideas?

The Team Doc Says…

I’m not so sure training is your issue.

You can train two people who don’t get along until you’re blue in the face and never make any progress. Perhaps these team members need to be held accountable for their actions and behavior. Has anyone done that?

But since you asked, take a look at how I suggested another team prepare for team conflict.

And a good field reference guide for conflict training and development activities can be found in The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners that you can pick up at amazon.com