ATD-2: Resolving Conflict


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Today's topic is conflict and what you can do about it. It's important to remember that no matter what you do, you will encounter conflict in your team.

But don't panic. Conflict is not a bad thing in a team — it can lead to innovation and breakthrough — but unresolved conflict can tear your team apart. It's not hard to work through conflict, but it takes effort.

The key effort being that you must deal with the issue, not the person. And because we are humans with lots of emotions, that makes it tough. We aren't the best at separating the issue from the person because it just mushes together in our minds.

What You Will Learn

  • The three areas you must develop team guidelines around for dealing with conflict in your team.
  • A five-step process for resolving conflict.

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I Would Love To Hear From You

If you have a burning question about a team issue that just won't seem to go away, just submit it to Ask the Team Doc. Simply go to, fill in the form and submit it to me.

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